Cobblestone Small Group Tours (logo)
Tagline: Culture. Cuisine. Discovery.
Cobblestone mosaic


Cobblestone Small Group Tours
757 St. Charles Ave. Suite 203
New Orleans, LA 70130

info@cobblestonetours.com

 

 

Our tours:  

Frequently Asked Questions
 
We welcome your questions about our tours. For your
convenience, though, we list the most frequently asked.

1. Do you accept payment by credit card?
2. What does the single supplement cost cover?
3. Are flight arrangements included in the tour cost?
4. What does the tour cost include?
5. What other costs can I expect?
6. Do I need to make a deposit to reserve a spot on a tour?
7. How many people does a small group tour accommodate?
8. What does your medical and trip cancellation insurance cover?
9. What documents do I need to take?
10. Do you handle custom and private tours?
11. What is the activity level of your tours?
12. What is your cancellation policy?
13. What do I need to pack?
14. What about crime and safety?
15. What money is needed, and what about tipping?
16. Do you commission travel agents?
17. Do you cater to single travelers?
18. What if my question is not answered here?
  1. Do you accept payment by credit card?
    We accept Visa, Mastercard and American Express. You may use your credit card to make your deposit in a secured area on our site, by mail or telephone.
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  2. What does a single supplement cost cover?
    Tour prices are based on double occupancy in hotel rooms. Guests who travel single and would like a private room must pay a supplement. The cost varies on each tour. This cost is not marked up. We pass along only what the hotel charges us.
     
    If you would like to share a room with another participant, we will be happy to try and match you with a roommate.
     
    Travelers who pay single supplements should understand that the additional cost does not imply that private rooms are of higher quality than doubles, only that they are private.
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  3. Are my flight arrangements included in the tour cost?
    We do not include air transportation to and from the tour origination and completion cities because our travelers come from so many different locations and have various travel preferences. We do include the domestic flight from Barcelona to San Sebastián on the “Barcelona to Bilbao” tour.
     
    However, our office is happy to provide you recommended flight routing and refer you to travel agents knowledgeable about our tours. You may purchase your air tickets from the the travel agent of your choice, the airlines, or online.
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  4. What does the tour cost include?
    On all our scheduled tours, the price covers:
    full-time multi-lingual guides
    taxes and baggage-handling tips
    medical and trip cancellation insurance/interruption insurance
    site admissions
    modern, roomy motor coaches
    charming hotels in great locations
    breakfast, main meal of the day, wine

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  5. What other costs can I expect?
    International air and connecting flights
    Single supplement (if you choose that option)
    Customs fees
    Some meals
    Telephone charges
    Excess baggage charges
    Any medical expenses
    Hard liquor/mini bar charges
    Laundry costs

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  6. Do I need to make a deposit to reserve a spot on the tour?
    We require a $100 deposit per person to hold your place. It is refundable up until 60 days before departure, when full payment is due.
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  7. How many people does a small group tour accommodate?
    We limit our tours to a certain number of people so that each guest can have the best experience possible. Our maximum number of guests for our tours is 21. Tier pricing allows us to offer our tours for as few as four.
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  8. What does your medical and trip cancellation insurance cover?
    We buy trip medical cancellation/interruption insurance for scheduled tour members. If you cancel within 60 days for an insured reason (illness or injury to you, your traveling companion, or immediate family member as certified by a qualified physician), you will suffer no financial penalty. We will be happy to send you a copy of the policy with full details.
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  9. What documents and papers do I need to take?
    Passport
    List of tour hotels (we provide in invoice package)
    Tour connecting sheet (we provide in invoice package)
    Enhanced tour itinerary (we provide in invoice package)
    We suggest you make a copy of your passport and write down all phone numbers needed to report lost or stolen credit cards and travelers’ checks before leaving the United States. While crime rates are low in the places we visit, it is better to be prepared. No Visas are required.
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  10. Do you handle custom and private tours?
    We happily design custom itineraries around your special interests in art and architecture, food and wine, history, and culture. Destinations, cuisine, and the pace of travel all can suit your particular group. You also can expect the same personable guides and attention to detail that participants enjoy on our established tours. Affiliates of museums, arts associations and clubs — as well as families wishing to explore their heritage — appreciate our style and knowledge, which create a memorable and “authentic” experience.
     
    In designing individualized tours, we consider such variables as your interests, special needs, and size of your party. We also may consult local specialists on your behalf. Because of the complexity of these arrangements, we charge a $100 per person deposit. The deposit can applied to your tour cost. To learn more about our exclusive tour experiences keyed to your personal interests, please contact us by telephone or e-mail.
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  11. What is the activity level of your tours?
    Good physical and mental health are necessary for the enjoyment of our tours. Most days we probably spend a couple hours total on our feet, the time divided among leisurely strolls through pedestrian-only centers of ancient towns and climbing a few castle stairs. Our walks are mostly over level ground, but often include some uneven or cobblestone terrain. The pace is leisurely, and includes time for the guides to describe what you are seeing, but you really do need to be able to walk unassisted by others. We ask that you be honest in assessing your abilities so as not to inconvenience other members on the tour. More active participants will have plenty of opportunities for higher levels of activity. Please call our office if you have any questions.
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  12. What is your cancellation policy?
    We will issue full refunds up until 60 days prior to tour departure. If we receive a cancellation notice of less than 60 days, we refund all but $1,000. If you cancel for an insured reason, you will suffer no penalty. No refunds are given during the tour. We give full refunds for any trip we must cancel.
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  13. What do I need to pack?
    We visit a climate similar to northern California’s. Layering is the best approach. We recommend bringing:
    a light jacket or sweater
    comfortable walking shoes (suitable for cobblestone streets)
    light raincoat
    small alarm clock
    personal medication
    camera, film and batteries
    ATM card (remember you PIN code)
    credit cards
    passport

    When we dine, men do not need suit jackets. Pants for women are fine.
    Be sure to check your flight’s baggage requirements/allotments.
    Hairdryers are available at the hotels. If you bring your own, be sure to include a 110 adapter for the outlet.
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  14. What about crime and safety?
    Crime remains low compared to most parts of the United States
    Money belts provide convenience and safekeeping of passports, money, etc.
    Be alert in crowds (i.e. avoid having your wallet in your back pocket)
    Carry small amounts of cash
    Use the hotel safe for valuables

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  15. What money is needed, and what about tipping?
    The currency for Spain, Portugal, and Italy is the Euro
    Exchange rates may be more favorable when charging purchases
    Cashing travelers’ checks require check, passport and time
    Local banks charge approximately $5 to cash travelers’ checks — regardless of cash requested
    It is customary to tip the guides and drivers at the end of the trip — $7-$10/day/person for guides, half that for the driver. The amount, of course, remains entirely up to you. Our guides really appreciate a personal note in the envelope. (Your tour price includes tips for restaurants and baggage handling.)

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  16. Do you commission travel agents?
    Fully accredited travel agents may receive a commission for enrolling tour members only when those enrolled are not already on our private mailing lists.
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  17. Do you cater to single travelers?
    Our tours are perfect for those wishing to travel solo and who enjoy the company of others having similar interests. Approximately one-third of our tour members travel single. If you desire, we will attempt to match you with a compatible roommate. However, if it doesn’t work out for any reason (at the last minute or while on tour), each roommate must pay the pro-rated single supplement in order to get other rooms. Single supplements — additional costs for a private room — vary for each tour. We charge you only what the hotel charges us.
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  18. What if my question is not answered here?
    Contact us if you have any other questions.

 

 

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